FAQ’s

Our installers will perform saw work either in your driveway or in our van. We sweep the driveway and area upon completion. There should be no dust inside of your home.

We use drop cloths and heavy gauge plastic foil to protect the floors. Siding & Window’s Group uses cloths to cover furniture for dust protection.

When necessary, Siding & Windows Group will provide a dumpster. Whenever possible, our installers haul the old products from your property and all job related debris. A sweep is done afterwards.

This is your choice. Siding & Windows Group communicates with you each step of the way. If you won’t be available at the time of installation, we will gladly email you pictures and/or short videos of the work being done while you’re away.

Siding & Windows Group will take care of any needed permits.

Give Siding & Windows Group a call and we can contact the manufacturer’s service team to schedule a convenient time. Most likely, you will not have any service issues. If so, it will be taken care of immediately.

Each of our manufacturer’s offer their own warranty on the product. This and the Siding & Window’s Group labor warranty will be communicated to you by our Sales Consultant.

We accept check, cash and major credit cards. We proudly provide financing through Synchrony (formally known as GE Capital), EnerBank, Home Loan Bank, and GreenSky. Click here to take a look at our financing page

For your convenience, we bring sample windows to your house for demonstrations rather than host a showroom.

However, each of our manufacturers have showrooms that you may visit for further demonstrations. Just give us a call and we’ll let you know the options closest to you or where to go for the showroom with product displays best suited for you.

Siding & Window’s Group gladly offers free estimates. We encourage you to ask as many questions to our Sales Consultant. Our knowledge and expertise is here to serve you.

It will be between 4 to 12 weeks depending on the time of year and when the products arrive. You will have someone communicate with you throughout the project, notifying you when the installers will come to do the work.

We use low expansion foam specially designed for window and door installation. It expands to fill voids often missed by fiberglass batt insulation.

It depends on the manufacturer. Our installers coordinate with the delivery time of the products so they’re there when it arrives. When necessary, Siding & Windows Group asks you whether you’re comfortable to store any product that will be installed another time or we will gladly take it to our warehouse until the day of install.

At the time of the estimate, the Sales Consultant will let you know if the shutters need to be removed and re-installed or if you should consider new shutters.

Siding & Windows Group professionals are careful to avoid any disruptions to the walls. Rarely, repainting needs to occur.

No, Siding & Windows Group installs low maintenance exterior products and even the exterior trim is custom wrapped in aluminum.

Siding & Windows Group takes care of the caulking and it will last 15-20 years.

We recommend top-coat maintenance due to humidity and/or strong sun exposure, but re-stains are only necessary after 15-20 years.

With your new energy efficient windows, you should see only a fair amount when there are very high temperature differences from the exterior of your property to the interior. During the summer months of hot humid air, condensation occurs on the exterior. As you begin to heat your property in the winter months, you will see condensation occurs on the interior. In both cases of extreme temperatures, the condensation will reduce over time and you can do a quick fix by slightly opening the window.

Insulated glass consists of at least 2 panes of glass. Air or inert gas seals the panes of glass. The performance of insulated glass helps control energy transfer from inside to outside of your property and vise versa.

This can indicate the effectiveness of insulated glass. A higher R-Value means a better resistance to heat loss.

Meaning for low-emissivity, it measures the amount of radiant heat transferred through a glass surface. The metal-oxide coatings on the windows we offer, reflects or absorbs the sun’s radiant thermal energy. Thermal emissivity is measured between 0 and 1, meaning the lower the value the more thermal energy is reflected.

Also shown as a number between 0 and 1, it measures how well the window blocks solar heat. The lower the number, the less solar heat is absorbed through the window.

Argon is an inexpensive, odorless, colorless and non-toxic inert gas that can be used in between panes of glass to increase insulation. It’s energy efficient and has higher sound proofing than air.

This measures the movement of heat and how well a product insulates. The lower the U-Value, the better the insulating ability of the product and less heat is lost. This value is important for the Chicagoland area.

It is a voluntary program of the U.S. Environmental Protection Agency that assists both people and businesses decrease energy consumption to protect the environment, and save money through energy efficient products and practices.